Does Mercury Marine Recomend 20 Hr. Service

Ofttimes Asked Questions

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Warranty

Question:

Do I take to take my engine back to the selling dealer for ongoing maintenance and servicing?

Respond:

No, whatsoever of our authorised Mercury Service Centres are able to aid with your maintenance and warranty requirements

Question:

What is the difference between a Commerical Application and a Pleasure Application?

Reply:

The Mercury Product Warranty Policy specifies "Pleasure" use and "Commercial" use. Pleasure refers to recreational apply of a product, while Commercial is defined by:

Production used in any work, boat rental, time share, patrol/rescue or employment related awarding, or any apply of the product that generates income for any part of the warranty period.
Almanac operating fourth dimension is non to exceed 500 hours

Examples of Commercial Applications include, but are not limited to: Search and Rescue craft, fast patrol boats, burn down boats, dive boats and limited flavor line-fishing boats such equally sport-fish charter boats

Question:

If it jeoparsdises my warranty, why does my repairer use not-genuine parts?

Answer:

There are various reasons, two of the most common are:

Non-Authorised Dealer - If your repairer is not an authorised Mercury dealer, then in that location is no obligation to comply with Mercury recommendations and standards. This being the case, your repairer may elect to source parts from the cheapest or most user-friendly source which can sometimes be a provider of aftermarket or pirate parts
Cheapest Price or Best Price - There is sometimes a perception that non-genuine parts are ameliorate value and tin help reduce maintenance or repair costs. In some cases (not all cases) they may be slightly cheaper, still, cheapest toll does not necessarily mean all-time toll.........

Question:

I purchased an engine on-line, Is it covered past warranty?

Answer:

Engines advertised as "new" on the internet may not necessarily be covered past Mercury's new engine warranty policy. New Mercury products are normally sold through Authorised Dealers and undergo installation and pre-delivery by factory trained technicians to be eligible for warranty. There is no guarantee that an engine purchased "in the box" via the cyberspace carries any factory warranty and that it may take inverse hands on several occasions. Information technology is advisable to have this verified past your Authorised Mercury dealer prior to purchase

Question:

How will Mercury determine if 18-carat parts are being used?

Answer:

Logging services enables a comparison of products serviced versus purchase of service partsby a dealer. If the purchase of parts is non consequent with the number of logged services, the customer will be notified to suit an inspection.

Question:

How exercise I make a warranty merits?

Answer:

Delight return to the dealer where y'all purchased or last had your engine serviced. If returning to this dealer is not possible please visit some other local Mercury Dealer.

Question:

Will modification of my engine or sterndrive void the warranty?

Answer:

The warranty does non apply to damage or failures caused by use of an accessory or part non manufactured or sold by us. See the advisable MerCruiser warranty policy for your product or in your Operation, Maintenance & Warranty transmission.

Question:

What does 'non-declining' mean?

Answer:

'Non-declining' means that the warranty coverage is the same on the last day of your warranty as it is on the first. The coverage doesn't decline based on the historic period of your engine, or the number of hours you've put on information technology.

Question:

Will the use of fuels containing ethanol void my engine warranty?

Reply:

Fuels containing up to ten percent ethanol are considered adequate for use in Mercury engines. Fuels containing higher levels of ethanol are not considered adequate for utilise, and the use of fuels containing ethanol college than 10 percentage tin void the warranty.

Question:

Are all engine models offered with a 3+iii Warranty?

Reply:

By and large, all new Mercury or Mariner engines that are eligible for Mercury'south standard 3 Year Warranty will be eligible for the program. The following models and applications are excluded:

Non-Eligible Products and Uses:

- Racing and Mercury Functioning Products, regardless of length of warranty period.
- Products used by local, State, or Federal Regime or volunteer agencies.
- Products used in any commercial piece of work, boat rental, time-share/multiple ownership or employmentrelated utilise, or whatsoever use of the product, which generates income, for whatsoever part of thewarranty period, even if the production is only occasionally used for such purposes

Question:

Is 3+iii Warranty Transferable?

Respond:

Yep. Unexpired warranty coverage can exist transferred to a subsequent purchaser upon proper re-registration of the product.

Question:

If the engine has been used Commercially does the 3+iii Warranty notwithstanding use?

Answer:

No. Employ in an application that is not "Pleasure" apply (eg. commercial, racing, etc) at any time during the 3+iii flow, immediately invalidates the 3+3 Warranty.

Question:

Does DIY or using a non-authorised dealer for servicing and maintenance affect my warranty?

Answer:

Yes, you will become ineligible for the Mercury "+iii" bonus warranty if service and maintenance is non performed by an Authorised Mercury Dealer. You may also be risking your standard 3-Year Product Warranty if your engine experiences a problem that is deemed not to be the fault of Mercury'due south manufacture or workmanship.

Question:

How are services registered for 3+3 Warranty?

Answer:

Services must be logged by your dealer on the Mercury iii+3 Service Log afterwards your cardinal services have been performed

Question:

Are all service records required to exist logged to exist eligible for three+3 Warranty?

Answer:

The 3+3 only applies to cardinal services. These are:
- First 20hr of utilize or 3mths from date of buy (whichever occurs first)
- Each 100hrs or 12mths (which e'er or occurs get-go) Services must be registered within 3 months of the designated flow

Question:

How do I know if my dealer has logged my engine services in social club to exist eligible for iii+3 Warranty?

Respond:

Yous can cheque the status of your engine warranty by Clicking here and inbound your serial number.

Question:

What if my services haven't been entered on the 3+3 Service Log?

Reply:

Provided the Terms and Atmospheric condition have been met and receipts or invoices tin can be provided, y'all volition still be eligible for the iii+3 Warranty. You can check your engine service history by clicking here and inserting your serial number.

Question:

What if my usual dealership has closed?

Respond:

Any Mercury Authorised Dealer will be able to assist with your three+iii = 6 year services and Warranty queries.

Question:

When does my warranty coverage brainstorm?

Reply:

Your new Mercury outboard or sterndrive is covered by our factory warranty from your date of purchase, provided that it is registered with us. Please contact your selling Mercury Dealer to confirm warranty registration and sold date.

Question:

What if I can't get my engine serviced when information technology's due? Will this void my 3+iii Bonus Warranty?

Answer:

On occasions, information technology may not be practical to get your scheduled services done by the due appointment (first 3mths after date of purchase and every 12mths after engagement of purchase). To ensure you have every opportunity to keep your +3 Bonus Warranty intact, we let a 60 24-hour interval window each side of the due dates to keep yous eligible. Even so, regardless of when the service is performed, the scheduled dates are always calculated from your original date of purchase.

Important Annotation: With the electric current restrictions due to COVID-xix, you lot may observe it necessary to defer your scheduled service. To help y'all continue your +three Bonus Warranty intact, from March 2020 nosotros take temporarily extended the service window from 60 days to 90 days

Question:

Will using non-genuine part or oils bear upon my warranty?

Answer:

It is quite possible that using non-genuine parts or lubricants instead of 18-carat Mercury Precision Parts & Lubricants volition bear upon your warranty coverage. Unfortunately there are no guarantees that not-genuine parts/lubes run across the same standards or endurance testing specified by Mercury Marine for its products and information technology is possible that your engine's functioning, durability and reliability will suffer. Your engine's warranty does not cover failures or consequential damage due to an accessory or function not manufactured or sold by us. Additionally, Mercury Marine reserves the right to brand warranty coverage contingent upon proof of proper maintenance.

You may hear reassuring statements about not-genuine parts such as "these parts are identical to the genuine parts", or " these parts will not touch on manufacturer'south warranty", merely please keep in mind, these statements are made by the suppliers of the non-genuine parts and oils and are non endorsed past Mercury Marine. However, when information technology comes to the crunch, only genuine Mercury Precision parts tin can offering you, and stand up past, these guarantees:

Factory backed warranty that covers you lot with 6000 Mercury dealers all over Australia, New Zealand and the earth
Total parts and labour engine coverage
Your engine complies with the 3+3 Warranty Conditions
Parts meet with Mercury's applied science & blueprint standards

Finance

Question:

Who is Mercury Finance?

Reply:

Mercury Finance Pty Ltd is endemic by Mercury Marine and Allied Credit Pty Ltd.

Question:

What does Mercury Finance Provide?

Respond:

Mercury Finance provides Mercury Dealers with a web based finance programme and preparation to allow our dealers to offering finance based products to their customers to help in the purchase of boats, engines, and marine accessories.

Question:

What tin I purchase with Mercury Finance?

Respond:

Trailerable boat packages, Mercury or MerCruiser engines or whatever other Marine engine.

Question:

Why should I purchase with Mercury Finance?

Respond:

With Mercury Finance yous are dealing directly with the lender who is a marine finance specialist, non a broker. You lot can finance a wide range of product available through your Mercury Finance Retailer at competitive finance rates and not exist limited to specific gunkhole/engine brands.

Question:

Where tin can I apply for Mercury Finance?

Answer:

Applications for Mercury Finance can be made with whatsoever Mercury Finance Retailer. Click Hither to find your nearest Mercury Finance Retailer.

Question:

How Do I apply?

Reply:

Visit your local Mercury Finance Retailer who will walk you through the simple steps. Make sure you bring the following identification and supporting documents:

Drivers licence
2 near recent payslips
2 About recent banking company statements

Outboard Model Year

Question:

What is the year of manufacture of my engine?

Respond:

The below nautical chart will help you identify the model era of your outboard. If you are unable to ascertain from the chart below please asking year and/or model details for your engine past emailing us at merc.info@mercmarine.com with your engine serial number. Delight note that while nosotros endeavour to procedure these requests inside ii business days, requests tin can sometimes take up to a week to process.

(Click image to enlage)

outboard-decal-identification-chart

Full general FAQs

Question:

Can I buy engines or parts directly from Mercury?

Answer:

Mercury Marine are a wholesaler and do not retail engines or parts direct to the public. Please click hither to notice your local Mercury Marine Dealer who will happily help.

Question:

Where can I buy touch up paint for my engine?

Question:

Where can I become Mercury stickers or merchandise?

Question:

Tin I asking a change of ownership for my engine?

Respond:

Y'all may request a change of ownership by contacting us at merc.info@mercmarine.com. Please note yous must supply the engine serial number and proof of purchase (receipt) earlier buying details tin can exist changed.

Question:

How do I check my engine service history?

Reply:

Click here and insert your engine serial number.

If your service history is missing and you can provide evidence of services at Authorised Mercury Service centres (service invoices/receipts) you can apply to take these services logged by emailing us with your engine serial number and attaching the service receipts. Please annotation records cannot be updated without the supporting receipts.

Fuel & Oil Requirements

Question:

What fuel practise I use for my Mercury engine?

Approximate & Brandish

Question:

Which VesselView display is correct for me?

Respond:

Your local Mercury dealer tin assist you find the best VesselView to fit your boat and your boating fashion.

Question:

How can I download documents for my VesselView display?

Answer:

You tin can download documents for the following products direct from our Software Download page:

VesselView703
VesselView702
VesselView502
VesselViewLink
VesselView four
VesselView 7

Question:

How can I download software upgrades for my VesselView display?

Answer:

You can download software updates for the following products directly from our Software Download folio:

VesselView703
VesselView702
VesselView502
VesselViewLink
VesselView 4
VesselView vii

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